Refund Policy

We guarantee that our printed apparel will not be defective in accordance with industry standards*. You may contact our Customer Service Department, and a TShirts In 24 representative will be pleased to help address any general issues you may have with your print job.

If you believe your print job is defective or has not otherwise met your requirements, please follow these instructions:

1. Submit a ticket via the Quality Assurance form within seven (7) business days of receiving your order. We will require images of apparel submitted. If you do not contact us within this time frame, we will assume that your job was satisfactory upon receipt and will be under no obligation to provide a refund or reprint.
2. Once you have contacted us, we will then have five (5) business days to determine if a reprint or refund is appropriate, or to advise you that more information is needed to process your inquiry. If we request additional information to verify an inquiry and it is not provided within a reasonable time, we will be under no obligation to provide a reprint or refund.
3. If we determine that a product is, in fact, defective or has not otherwise met our obligations, we will initiate a reprint of the print job and will work to get it to you as quickly as possible. If after a reprint we are unable to resolve the issue, we will then offer the issue of a refund of the original order price. We reserve the right to request samples of any allegedly defective merchandise prior to either of the above resolutions being agreed to.
4. A Quality Assurance representative will generally contact you within 24–48 hours of us determining that a reprint or refund is appropriate in order to confirm the approved solution. If you do not make contact with our representative within five (5) business days of their first attempt to contact you with the approved solution, we will assume that the issue has been otherwise resolved and no reprint or refund will be given.

Contact

Questions about a specific order? Contact us or call the shop at 570-471-7588.